Brian Riback is a business-led CRM solution architect and strategy consultant with over 20 years of experience defining end-to-end solutions across Marketing, Sales, and Customer Success.
He specializes in helping organizations move from disconnected strategy to usable execution — aligning people, process, data, and platforms.
His background spans nonprofit, media, agency, healthcare, and consulting environments, with a consistent focus on turning complex platform and operational challenges into measurable outcomes.
- CRM strategy and operational design
- Retention and lifecycle improvement
- MarTech stack optimization
- Microsoft Dynamics 365 and Power Platform
- Requirements gathering and solution design